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If you are unsatisfied with your purchase in Coppice or Forage, we are here to help! You can return an item to us within 14 days. To process a refund, we require a receipt as proof of purchase. To be eligible for a return, an item must be unused and in the same condition as when it was purchased. Sale and clearance items cannot be returned or exchanged. If you have any further questions on our refund policy, please call us on 0121 308 7197 or email us at firstname.lastname@example.org.
Our loyalty cards are open to everybody! Whether you’re a regular customer or an occasional one, we want you to be able to be rewarded when shopping with us. It is completely free to sign up for a loyalty card and you can do so at any of our till points.
If you’re one of our loyalty customers, we’ll send you information about offers and other personalised exclusives straight to your e-mail inbox. You will also receive a point for every pound you spend, and you can spend those points in Coppice Garden Centre and Forage Food Hall.